Banfield Pet Hospital at 2000 Clements Bridge Road in Woodbury, New Jersey

Customer Reviews about Banfield Pet Hospital

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  Brought our two cats in today, I ended up being almost 30 minutes past our appointment. I called ahead to let them know the mistake. When I arrived I was greeted by a very friendly staff who seemed to be more than understanding about my tardiness. After a short wait we were able to see the vet. Again she was very friendly, knowledgeable, and professional. I was a bit hesitant about the low rating so I wanted to share my experience in hopes that doesn't stop anyone from taking their pets there.
  September 19, 2017

  by dropn loads
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  I brought my dog in for an illness visit this morning, as she was lethargic and not eating. The visit started off fine and bloodwork was ordered after a brief physical exam. The results came in and the vet came back stating she didn't like what she saw and circled a few levels for me. She was thorough in her explanation but said my dog was severely anemic with several levels requiring immediate fluids and hospitalization that they couldn't provide. I was told to go to an emergency facility that could provide such services. I told them I was headed to Regional in Turnersville and they assured me they would fax the information from the blood work over to them right away. I called Regional on my way to give them a heads up and explain about the information coming over. It took 20 minutes with traffic to get to Regional and they immediately took my dog back for examination with just my explanation of the results, as they had yet to arrive. We waited. And waited. And the front desk repeatedly tried to call Banfield and received busy tones along with a gone home message. We went back in a room to wait. And wait. And wait. Without the blood results I just paid $244 for, they were at a standstill. After waiting an hour, I called and was told they'd be sent. Some ten or fifteen minutes later they sent blank pages. Then sent a useless summary. Then finally the blood test results after being told that's not what we needed. The vet at Regional took one look at the results and suspected pancreatitis, which coincided with the abdominal tenderness she noted that the Banfield vet didn't note. While I'm not upset about the missed stomach pain (mistakes happen), I am disgusted with the complete communication break down. My dog's treatment was held up for almost 2 hours by incompetence. That's unacceptable.
  July 27, 2017

  by Kelsey
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  DO NOT EVER TAKE YOUR PET THERE. Our 7 month old Doberman went to be neutered on Friday and died last night over night. Do not trust them. My six year old son is going to be devastated when he wakes up today.
  April 02, 2017

  by terry heavner

Opening hours Closed now

Tomorrow: 09:00 am — 07:00 pm

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About Banfield Pet Hospital in Woodbury